Frequently asked questions
What if I regret my purchase?
You can cancel your pre-order for a full refund at any time before delivery. After delivery, you have a 30-day right of return.
Is the app included in the price?
Yes. The app will be free for everyone who buys Dtablet, including reminders, sharing and location features. The app is still in development.
Is Dtablet medically approved?
No. Dtablet is a consumer electronics product, not a medical device. It will be CE-marked before delivery and made from food-grade materials, but it doesn't replace advice from a doctor or pharmacist.
What actually makes Dtablet smart?
Dtablet unlocks with your phone — just use your fingerprint or Face ID. You can log your medication in the app and get notified if you forget to take it. Dtablet can also be tracked, so you'll get an alert if you leave it behind somewhere.
Does Dtablet detect if pills are taken?
No. Dtablet does not include sensors to register pill intake. The product is designed for everyday medication users, with a strong focus on simplicity, aesthetics, and ease of use. We have deliberately chosen not to add intake-detection sensors, as we believe the app’s clear overview provides sufficient support for managing medication routines.
How does Dtablet handle multiple daily doses?
Dtablet has seven compartments — one for each day of the week. Each compartment holds all the pills you take that day, no matter what time you take them. In the app, you can set up as many reminders as you need — morning, afternoon, evening, or more.
Can others see medication intake?
Yes, you can choose to share your profile with others, allowing them to keep track of your medication intake. You decide who has access to this information.
Is Dtablet suitable for someone who needs help with their medication?
Dtablet is made for people who manage their own medication. The box unlocks with the user's own phone, so they need to be comfortable using a smartphone. If someone depends on others to give them their medication, Dtablet doesn't replace that help.
Many users still have someone who wants to stay in the loop, like a partner, an adult child or another caregiver. With the Care Network in the app, they'll be able to see whether the box was opened at the right time and get a notification if a dose seems to have been missed. They can follow along, but they can't open or control the box. The user decides who has access.
How do I open Dtablet if the battery is empty?
Use the mechanical emergency release on the back of the box. It's opened with a small pin and works without battery or Bluetooth.
