Last updated: 01.11.2026

This policy explains how to cancel a pre-order, how to withdraw from a purchase after delivery, and how to report a fault.

Dtablet AS applies Norwegian consumer law as a minimum standard in all markets. Where your local law gives you more protection, that law applies instead.

1. Cancelling a pre-order before delivery

You may cancel at any time before your order is delivered, for any reason, and receive a full refund.

• No fee, no deduction, no explanation required.
• Use our online form, email hello@dtablet.com (preferably from the address used to place the order), or send the form in section 5.
• We refund within 14 days of receiving your cancellation.

This is more generous than the law requires and applies to every customer in every market.

2. Right of return after delivery

Norway

You have a 30-day right of return from the day you receive the product. Within that time, you can return it without giving a reason. This includes your 14-day right of withdrawal under angrerettloven.

To return the product, tell us clearly before the 30 days expire. You may use our online form, the form in section 5, the standard Norwegian withdrawal form (angreskjema), or simply email us.

After notifying us:

• Contact us for the return address and instructions, then return the product within 14 days of notifying us.
• You pay the direct cost of returning the product.
• We refund the full purchase price within 14 days of receiving your notice. We may withhold the refund until we have received the product or you have shown proof that it has been sent.
• You are liable for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and function of the product.

United States

There is generally no statutory right of withdrawal for online purchases in the United States. We offer the same 30-day right of return voluntarily, on the same conditions as above, so that all our customers are treated equally.

Because you pay the cost of returning the product, cancelling before delivery under section 1 is the simplest option if you are unsure about your order. It costs you nothing.

3. Faulty products

Dtablet AS gives no separate commercial guarantee beyond what follows from forbrukerkjøpsloven, unless expressly stated for a particular purchase.

Under forbrukerkjøpsloven you have a right to complain about a defect (reklamasjonsrett) for five years from delivery, because the product is intended to last significantly longer than two years. You must complain within a reasonable time after discovering the defect. A complaint made within two months of discovering the defect is always in time.

Where a defect is covered, you may be entitled to repair, replacement, a price reduction, cancellation of the purchase and, in some cases, compensation, in accordance with the law. We pay return shipping on a valid complaint.

We apply this standard to customers in all markets, including the United States. Mandatory consumer protection law in your own state or country applies in addition.

Normal wear and tear, including normal wear of consumable parts, and damage caused by misuse, accident or unauthorised modification are not defects.

4. Refunds

• Refunds go to the original payment method.
• Orders paid through Truemed are refunded to the originating health account, not to a card or bank account. This is required for the tax treatment of your purchase.
• We do not charge restocking fees.
• Your bank or plan administrator may take additional time to post the refund.

5. Cancellation and withdrawal form

The quickest way is our online form. You can also copy, complete and send the form below to hello@dtablet.com.

To: Dtablet AS, Krambugata 2, 7011 Trondheim, Norway, hello@dtablet.com

I hereby give notice that I cancel / withdraw from my contract of sale for the following goods:

Order number:
Ordered on:
Received on (if delivered):
Name:
Address:
Date:

6. Contact

hello@dtablet.com
+47 400 04 601
Dtablet AS, Krambugata 2, 7011 Trondheim, Norway